Not so much fun: spending a half-hour in the automated customer service line with TimeWarner Cable, pressing the buttons I’m being instructed to press if I want to disconnect my service, only to get sent to the sales department, where I’m very politely told that they can’t help me but will connect me to the department that can. By which they mean dumping me back into the automated system, where I again press the correct buttons and get sent to sales, where I’m again politely told that they can’t help but will connect me to the department that can, and so on. After this happened three times, with yours truly offering increasingly desperate insistences that I *am* pressing the correct buttons and that just sending me back to the computer switchboard won’t help, I hang up and try the website, where my only option is to fill out a pretty generic inquiry form. I’m told I should expect a response within 48 hours.
ConEd, at least, made it quite easy to discontinue my service. So that’s something.